Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to email@example.com.
- Pre Sale Questions
- Coupon code and discounts
- Product quality
- Returns related
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
925 Sterling Silver is 92.5% pure silver mixed with 7.5% alloy as per market standards. It is the purest form of silver which can be used to make sturdy jewelry as 100% is very soft to make the same. So we mix 7.5% non-allergic alloy to make it hard enough for manufacturing.
We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewellery. It might take us upto 48 hrs to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, deliveries are completed within 4-6 business days. We will keep sending you details of your order on your registered phone number and email .
We sincerely apologise in case your order is delayed. Please reach out to us with your registered phone/email & order number and we will escalate the matter to the shipping partner on your behalf.
Sorry to hear that you would like to cancel your order. You can login to your account and cancel the order yourself. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.
Sorry to hear that you would like to cancel your order. Please note that your order has already been shipped, so we request you to please refuse the delivery of the product and the item will be sent back to us. If this is a prepaid order, we will initiate the refund once you have refused the delivery. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
We offer a 30-day return policy on all our products, for all unused and unworn items, please do not remove the product tag. If you're not satisfied with the items you have received, please write to us at firstname.lastname@example.org and we are happy to help! Please note that the items must be returned in their original packing and should not have been used. Silvermark reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days.
Sorry to hear that you would like to return the product. To return the product, just drop us an email at email@example.com stating that you would like to return the product, along with the product images, and we will arrange a reverse pick up for you. Reverse pick up takes about 72 hrs and once it is done, we will initiate your refund. Please note that it may take 4-6 working days for the refund to be processed.
Once the order is shipped, changing the address might not be possible. In this case, we would request you to take delivery at the initial address. If that is not possible, we will call back your initial order and send out a fresh one to the updated address.
Most of our shipping partners offer to collect COD payment via GPay/PhonePe - so you can request the delivery person to receive the payment via UPI.
Coupon code and discounts
Sure, please reach out to us with a screenshot of your discount code and if the coupon is eligible, we will return the amount to you as cashback once your order is received.
We understand that you are looking for the best deal. Please note our standard applicable coupons are available on the website. Further, we run some discount campaigns around various festivals. For more details on discounts and best deals, please subscribe to our newsletter!
You can buy our colour stoned jewellery with assurance that the colours will not fade with day to day use. Please avoid any physical harm or other exposure to any acidic chemicals and the stones in your jewellery will stay good as new!
Sure, please reach out to us at firstname.lastname@example.org / +91-8828801452 with details of which product you are interested in and we will help you with jewellery pictures.
Sorry to hear that your product is damaged. Please drop us an email at email@example.com with images of the product and we will help arrange a replacement for you.
In case you have opted for replacement, your replacement gets shipped out as soon as the initial order is return picked up. Once the new order is created, you will receive confirmation over email.
Sorry to hear that you have not received your refund yet. Please note that we initiate refunds within 48 hrs of the return getting picked up from you. Once the refund is initiated, it should hit your bank account/payment source in 5-6 working days. If this is not the case, please reach out to us and we will escalate this matter to our bank/gateway partners.
We work with all leading courier partners for our shipments and returns. Most partners will give you a call before delivering your order or coming for pick up of your return..
We strongly recommend that you keep the box safe for the duration of the return window return the jewellery items in the box as jewellery is precious and fragile and is likely to get damaged without a box..
In case you have opted for replacement, your replacement gets shipped out as soon as the initial order is return picked up. Once the new order is created, you will receive confirmation over email. Delivery of replacement may take about 5-7 working days from the date of the reverse pick up of the initial item.